Privacy Policies

MaxFresh Limited (“MaxFresh / We”) is committed to respecting the privacy of every person who shares personal information with us (including their name, address, phone number, email address, date of birth, cards details (credit/ debit), bank account information and information related to transactions (including but not limited to history, preferences, method, mode and manner of payment etc), company, designation and any other descriptive information that you may provide about yourself and/or of other person that may be used to identify such individual ("Personal Information") through maxfresh.in (“Website”) provided if such Personal Information is shared with MaxFresh directly. The privacy of the Personal Information shared by you is important to us and we strive to take reasonable care in the protection of the Personal Information we receive from you.

The purpose of this Privacy Policy (“Policy”), as amended from time to time, is to give you an understanding (including governs) on how we intend to collect [including variety of way of collection including, but not limited to

(a) when you access or visit or register on the Website (b) place an order(s) (including cancel an order); (c) request for issue gift card(s); (d) register the genuine product purchased from market(s) (either e market, other platform tied-up with MaxFresh, open market etc) for the purpose of availing warranty benefits attached to MaxFresh product(s);  (e) request for service(s) (including customer care request); (f) fill out any form available on the Website  (g) subscribe (including read) to our newsletter, updates, offers and in connection with product(s) or service (s); (h) any other manner as provided in the Website for collecting such information; (i) communication / correspondence with us (through emails, short messenger services, whatsapp, letters, virtual chats, any other mode of communication as provided in Website from time to time; (j) social media platforms; (k) any request to update records of your Personal information; (l) any other activities, services, features or resources we make available on the Website from time to time], store, use, maintain, disclose and transfer the Personal Information you provide to us through the Website or other mode as mentioned / set-out above. Users may, however, visit the Website anonymously.

This Policy is incorporated into and is subject to the Terms of Use (including any other polices), which can be accessed at Terms of Use [i] . This Policy is applicable to all persons including the users (any person requesting on behalf of other person) who visit, access (for whatsoever reason), register, order(s), avail service(s) etc from Website (directly or indirectly)  as defined in the Terms of Use.

By providing us your Personal Information, you hereby

• consent to the collection, storage, use, disclosure, processing and transfer of such information (whether in India or outside);
• represent that you have right or taken necessary consents from such persons on behalf of whom you have shared the information with us for the purposes as disclosed in this Policy; and
• providing the information out of your free will and without under any influence and coercion.

You have the option not to provide us Personal Information sought to be collected if you do not agree with this Policy. We collect Personal Information from Users / any person only if they voluntarily submit such Personal Information to us. Users can always refuse to supply / submit Personal Information, except that it may prevent them from engaging in certain activities as provided / related to Website.

By accessing and/or creating an account on the Website and/or making use of the feature of the Website and/or order product(s) and/or avail service(s) therein, you agree and acknowledge that (i) You are a user (“User”); (ii) You have the authority to enter into these Terms of Use; (iii) You have read all the Terms of Use including Terms of Use; and (iv) You agree to be bound by all the Terms of Use including this Policy.

While collecting Personal  Information, by MaxFresh or any service provider authorized (engaged to provide the services / facilities) on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the Personal  Information has the knowledge of:

• the fact that the information is being collected;
• the purpose for which the information is being collected; and
• the intended recipients of the information.

We may also remove all the personally identifiable information and use the rest of the anonymized data / information enlisted above for historical or statistical purposes. We reserve the right to record the conversations between you and customer care officer / providers engaged by MaxFresh (engaged directly or indirectly) to safeguard the privacy of Users and service provider(s). This Policy is to monitor and prohibit abuse, safeguard the rights of Users and service providers / MaxFresh to resolve the disputes.

You hereby consent that the collection, disclosure, storage, use, processing and transfer of any Personal Information or any other information as disclosed under this Policy shall not cause any loss or wrongful gain to you if the same is used for the purposes stated in this Policy. The Website may contain links to other websites maintained by third parties

The Website may use “cookies” to enhance User experience or making your visit more convenient. User’s web browser places cookies on their hard drive for record- keeping purposes and sometimes to track information about the same. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

We may collect non-personal identification information about Users whenever they interact with Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users, means of connection to Website, such as the operating system and the internet service providers utilized and other similar information.

MaxFresh may choose to host their data in servers located outside India. You authorize us to store, transfer, share, part with your Personal Information, across borders and from your country and jurisdiction to any other countries and jurisdictions across the world (including India), with our affiliates, agents,  third party service providers / partners and other agencies for purposes specified under this Policy or as may be required by Indian law.

We encourage that you to update your Personal Information as and when there are any changes. You are further responsible to ensure that the Personal Information provided by you is true and accurate. We shall not be responsible for the authenticity of the Personal Information supplied by you (for yourself or for on behalf of other person) and you shall indemnify and hold us harmless for relying on the Personal Information provided by you in case of your breach of this Policy and in case of any loss and/or damage suffered by us arising out of our use or reliance on the Personal Information provided by you.

In the event you wish to know the names and addresses of the third parties to whom your Personal Information has been disclosed, you may request us for such information by communicating to us at email id provided at